Frequently Asked Questions
Everything you need to know about shopping with Universal Store.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Universal Store ships to over 50 countries. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend comparing those measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. A growing portion of our collection is made from organic cotton, recycled polyester, and eco-friendly dyes as indicated in the product descriptions.