Returns & Exchanges
At Universal Store, we want you to love your fashion finds, which is why we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to make the exchange or refund process seamless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all garment tags and hygiene seals remain intact and undamaged.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing